We put a lot of effort into providing all the information you need on our website so please read what we provide. Next, please check our Frequently Asked Questions page to see if your question can be found there.
There are three ways to communicate with us:
1). By telephone. We understand that some of our clients prefer to place their order over the telephone. If this is the case for you, then we will need your payment info to keep on file and in the future you can call and follow the instructions in mail box #2. For all product questions please contact us by email at email@example.com or for more complicated pet health questions please use the email form below or arrange for a pet health consultation. By using email we avoid phone tag and frustration on your part and you will get a thorough answer to your questions.
2). By email. We recommend this for most communications because it allows us to take the time to properly answer your questions while avoiding busy signals on the phone, phone tag and other frustrations. Email communication and consultations are complimentary for our clients. Please email us at firstname.lastname@example.org or use the email form below for your convenience. We return emails within 1 - 2 business days, so if you do not see a return email from us within this time frame please check your spam/junk folders. White List: email@example.com.
3). Phone Consultation. This is a true personal experience for those that want some "hand holding". There is only one Maria and she is our go-to specialist for complicated pet health concerns. Consultations like this can last 30 - 60 minutes so we must schedule them. Since Maria's time and her years of experience are so valuable, and more and more in demand there is a fee for her time. Please visit our Consultation page to schedule a phone appointment with Maria.
Customer Service Hours:
Monday thru Friday 9:00 am - 4:00 pm (Eastern Standard Time) (Please Note: We are closed all Federal Holidays and the day after Thanksgiving)
Local: (860) 482-8383
Outside CT Toll Free: (888) 683-3339
PO Box 334
Harwinton, CT 06791
*Please fill out the fields below to the best of your ability. Keep answers concise and to the point to make it easier for us to assist you. We usually get back to you within a day or two, so if you don't receive a reply in your inbox within this time frame please check your junk folder.