We put a lot of effort into providing all the information you need on our website so please read what we provide. Next, please check our Frequently Asked Questions page to see if your question can be found there.
There are three ways to communicate with us:
1). By telephone. Our telephone hours are Monday thru Friday 9:00 am - 4:00 pm (Eastern Standard Time). If you get a busy signal this means our phone lines are currently being used and in this case you may leave a message and we will return your call. Telephone calls are appropriate for orders and product questions. However, for more complicated pet health questions please use the email form below. By using the email questionnaire you may provide specific information so we may help you better and you will get a thorough answer to your questions.
2). By email. We recommend this for most communications because it allows us to take the time to properly answer your questions while avoiding busy signals on the phone, phone tag and other frustrations. Email communication and consultations are complimentary for our clients. Please email us at firstname.lastname@example.org or use the email form below for your convenience. We return emails within 1 - 2 business days, so if you do not see a return email from us within this time frame please check your spam/junk folders. White List: email@example.com.
Customer Service Hours:
Monday thru Friday 9:00 am - 4:00 pm (Eastern Standard Time) (Please Note: We are closed all Federal Holidays and the day after Thanksgiving)
Local: (860) 482-8383
Outside CT Toll Free: (888) 683-3339
PO Box 334
Harwinton, CT 06791
*Please fill out the fields below to the best of your ability. Keep answers concise and to the point to make it easier for us to assist you. We usually get back to you within a day or two, so if you don't receive a reply in your inbox within this time frame please check your junk folder.